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Privacy Policy for ExpertLevel

Last updated: 11 June 2026

This Privacy Policy explains how ExpertLevel.io ("we," "us," or "our") collects, uses, stores, and shares information when you visit our website at https://expertlevel.io, use our services, or communicate with us.

Please read this policy carefully. By using our website or services, you agree to the practices described here. If you do not agree, please do not use our website or submit any personal information to us.

1. Who We Are

ExpertLevel.io is a GoHighLevel expert services platform that connects businesses and agencies with GoHighLevel specialists including consultants, developers, virtual assistants, and snapshot providers.

For questions about this policy or how we handle your data, contact us at:

2. What Information We Collect

We collect information in two ways: information you give us directly and information collected automatically when you use our website.

2.1 Information You Provide to Us

When you fill out a contact form, book a discovery call, submit an inquiry, or communicate with us by email, we may collect:

  • Your full name
  • Your email address
  • Your phone number
  • Your company or agency name
  • The nature of your inquiry or project
  • Any other information you choose to share with us in your message

We only collect what you voluntarily provide. We do not require you to create an account to browse our website.

2.2 Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect certain technical information, including:

  • Your IP address
  • Browser type and version
  • Operating system
  • Pages you visit on our site
  • Time and date of your visit
  • Time spent on each page
  • Referring website or link
  • Device type (desktop, tablet, mobile)

This information is collected through cookies, web beacons, and similar tracking technologies as described in Section 6 of this policy.

2.3 Information from Third Parties

If you contact us through a third-party platform such as a social media channel, we may receive information from that platform in accordance with your settings on that platform and its own privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Respond to Your Inquiries

When you submit a contact form or book a discovery call, we use your information to respond to your request, answer your questions, and discuss how we can help your business.

3.2 To Provide Our Services

If you engage our services, we use your information to match you with the right GoHighLevel specialist, manage your project, and communicate with you throughout the engagement.

3.3 To Improve Our Website

We use automatically collected technical data to understand how visitors use our website, identify pages that are not performing well, and make improvements to the user experience.

3.4 To Send Relevant Communications

With your consent where required by law, we may send you information about our services, helpful GoHighLevel resources, or updates relevant to your project. You can opt out of these communications at any time.

3.5 To Comply with Legal Obligations

We may use or retain your information where necessary to comply with applicable laws, resolve disputes, or enforce our agreements.

We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or similarly significant effects.

4. Legal Basis for Processing (for EEA, UK, and Swiss Residents)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

  • Contractual necessity: When processing is necessary to provide a service you have requested or to take steps before entering into a contract with you.
  • Legitimate interests: When processing serves our legitimate business interests, such as improving our website, responding to inquiries, and preventing fraud, provided these interests are not overridden by your rights.
  • Consent: Where you have given us specific consent to process your data for a particular purpose, such as receiving marketing emails. You may withdraw this consent at any time.
  • Legal obligation: Where we are required to process your data to comply with applicable law.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your information only in the limited circumstances described below.

5.1 Service Providers

We work with trusted third-party companies that help us operate our website and deliver our services. These include:

  • Email and communication platforms
  • Website hosting and infrastructure providers
  • Analytics services (such as Google Analytics)
  • Scheduling and booking tools
  • CRM and project management platforms

These service providers are contractually obligated to use your information only to perform services on our behalf and to maintain appropriate security measures.

5.2 GoHighLevel Specialists

When you engage a GoHighLevel specialist through our platform, we share the information relevant to your project with that specialist so they can deliver the service. We only share what is necessary for the work to be completed.

5.3 Legal Requirements

We may disclose your information if we believe in good faith that disclosure is necessary to:

  • Comply with a legal obligation or court order
  • Protect the rights, property, or safety of ExpertLevel.io, our users, or the public
  • Detect, prevent, or address fraud or security incidents

5.4 Business Transfers

If ExpertLevel.io is involved in a merger, acquisition, sale of assets, or similar business transaction, your information may be transferred as part of that transaction. We will notify you before your information is subject to a different privacy policy.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and to help us understand how you interact with our content.

6.1 What Cookies Are

Cookies are small text files stored on your device when you visit a website. They allow the website to remember certain information about your visit.

6.2 Types of Cookies We Use

  • Essential cookies: These are required for our website to function. They cannot be disabled. They include cookies that manage your session and remember your preferences.
  • Analytics cookies: These help us understand how visitors use our website by collecting information such as which pages are visited most often, how long visitors stay, and where they came from. We use Google Analytics for this purpose. The data is aggregated and does not identify you personally.
  • Marketing cookies: These may be used to track visitors across websites to display relevant advertisements. We do not currently run advertising campaigns but some third-party scripts on our site may set these cookies.

6.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.

You can also opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on available at: https://tools.google.com/dlpage/gaoptout

For visitors in the European Economic Area or the United Kingdom, we will request your consent before setting non-essential cookies.

7. Third-Party Links and Services

Our website may contain links to third-party websites, tools, or services including GoHighLevel, booking platforms, and social media channels. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

This policy applies only to information collected by ExpertLevel.io through our own website and communications.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Specifically:

  • Contact and inquiry data is retained for up to 24 months from your last interaction with us, after which it is deleted or anonymized unless you become an active client.
  • Client project data is retained for the duration of your engagement plus up to 36 months afterward, to allow for follow-up support and dispute resolution.
  • Analytics data collected through cookies is retained in accordance with the data retention settings of the respective analytics platform, typically 14 to 26 months.

When we no longer need your data, we delete it securely or anonymize it so it can no longer be associated with you.

9. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

9.1 Rights for All Users

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Opt-out of marketing: You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

9.2 Additional Rights for EEA, UK, and Swiss Residents (GDPR)

In addition to the rights above, if you are located in the European Economic Area, the United Kingdom, or Switzerland, you have the right to:

  • Restriction of processing: Request that we limit how we use your data in certain circumstances.
  • Data portability: Receive a copy of your personal data in a structured, machine-readable format and request that we transfer it to another organization where technically feasible.
  • Object to processing: Object to our processing of your data based on legitimate interests or for direct marketing purposes.
  • Withdraw consent: Where we rely on consent as the legal basis for processing, withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data in accordance with applicable law.

9.3 Rights for California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act gives you the following rights:

  • Right to know: The right to know what personal information we collect about you, how it is used, and with whom it is shared.
  • Right to delete: The right to request deletion of your personal information, subject to certain exceptions.
  • Right to opt out of sale: We do not sell your personal information. You do not need to opt out because we do not engage in this practice.
  • Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the details in Section 14 of this policy. We will respond to verifiable requests within 30 days. We may ask you to verify your identity before processing your request.

10. Data Security

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it against unauthorized access, loss, destruction, or alteration.

These measures include:

  • HTTPS encryption across our entire website
  • Access controls limiting who within our organization can access personal data
  • Regular review of our data handling practices
  • Use of reputable third-party platforms with their own security certifications

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to protect your own information by using strong, unique passwords and exercising caution when sharing sensitive information online.

If you become aware of any security concern related to our service, please contact us immediately at support@expertlevel.io.

11. International Data Transfers

ExpertLevel.io operates primarily from the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

For transfers of personal data from the European Economic Area, the United Kingdom, or Switzerland to the United States, we rely on appropriate safeguards including Standard Contractual Clauses approved by the European Commission where applicable, and we ensure that our third-party service providers maintain equivalent protections.

By using our website and services, you consent to the transfer of your information to the United States as described in this policy.

12. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from anyone under 16 years of age.

If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@expertlevel.io and we will address the matter promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page. If the changes are significant, we will provide a more prominent notice, which may include notifying you by email if you are an active client or have recently submitted an inquiry.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to all legitimate requests within 30 days.

If you are located in the European Economic Area and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.

© 2026 ExpertLevel.io. All rights reserved.